Very Bad, Very Upset

Ive asked tracker to Dep order my account on the 15th because I only get salary on the 7th. On the 15th no Dep order went of, on the 18th Ive paid via eft according to their statement R400, on the 20th they dep order my account with R687. When I asked why, they said it was for 3 months, Sep, Oct, Nov, but it was not even Nov yet. Now Im waiting a month for my EFT to be paid back. They keep on asking for proof of account, I keep on sending it, when I phone they say they haven't received it BUT THEY RESPOND ON MY MAIL????? FAST TO TAKE YOUR MONEY, BUT YOU STRUGGLE TO GET BACK WHAT THEY'VE TOOK.