CE
Carl E
1 reviews | Active since Mar 2010
13 Jan 2024, 10:49
Very bad staff - do better
I am writing a negative review because of a call I got today. Someone who did not identify themselves "offered" me some sort of deal. When I said I was fine with what I had, they simply cut the call. That is disgusting customer relations. Since I am already a client, what this has done is incline me towards canceling. If the staff are this bad when making calls to existing customers, how bad is it going to get? In fact, I will be canceling - there are many other options. Bad customer relations means a bad path going forward. Do better Tracker - you have lost a LONG time customer because of terrible staff.
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Replies (5)
Tracker Connect's replyOfficial
13 Jan 2024, 11:01Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply13 Jan 2024, 11:01
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
CE
Carl E's updateReviewer Update
13 Jan 2024, 11:43Thanks to Tania and her very quick response to my complaint, I will be removing this review and replacing it with a better one.
Tracker, you have an outstanding member of staff in Tania and that helped change my annoyance with the call I got earlier.
I will be quoting my reply in the updated review because I don't want people to lose out on how someone acted properly and appropriately when dealing with an angry customer.
Thank you again Tania.
Tracker, you have an outstanding member of staff in Tania and that helped change my annoyance with the call I got earlier.
I will be quoting my reply in the updated review because I don't want people to lose out on how someone acted properly and appropriately when dealing with an angry customer.
Thank you again Tania.
CE
Carl E's update13 Jan 2024, 11:43
Reviewer Update
Thanks to Tania and her very quick response to my complaint, I will be removing this review and replacing it with a better one.
Tracker, you have an outstanding member of staff in Tania and that helped change my annoyance with the call I got earlier.
I will be quoting my reply in the updated review because I don't want people to lose out on how someone acted properly and appropriately when dealing with an angry customer.
Thank you again Tania.
Tracker, you have an outstanding member of staff in Tania and that helped change my annoyance with the call I got earlier.
I will be quoting my reply in the updated review because I don't want people to lose out on how someone acted properly and appropriately when dealing with an angry customer.
Thank you again Tania.
Tracker Connect's replyOfficial
15 Jan 2024, 09:45Good day Mr Edwards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply15 Jan 2024, 09:45
Official
Good day Mr Edwards,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
CE
Carl E's updateReviewer Update
15 Jan 2024, 18:09I can't change the star rating on this review, so I will be adding a new one shortly.
I appreciate teh efforts made by Tracker, and Tania in particular, in resolving the issue.
It would seem that someone was trying to **** me using Tracker as the means.
Tracker has confirmed that it was not them, and that the number used was not one of theirs, nor one of their affiliates.
Great work from the Tracker team and, again, from Tania: without her efforts, this might have gone very differently.
I appreciate teh efforts made by Tracker, and Tania in particular, in resolving the issue.
It would seem that someone was trying to **** me using Tracker as the means.
Tracker has confirmed that it was not them, and that the number used was not one of theirs, nor one of their affiliates.
Great work from the Tracker team and, again, from Tania: without her efforts, this might have gone very differently.
CE
Carl E's update15 Jan 2024, 18:09
Reviewer Update
I can't change the star rating on this review, so I will be adding a new one shortly.
I appreciate teh efforts made by Tracker, and Tania in particular, in resolving the issue.
It would seem that someone was trying to **** me using Tracker as the means.
Tracker has confirmed that it was not them, and that the number used was not one of theirs, nor one of their affiliates.
Great work from the Tracker team and, again, from Tania: without her efforts, this might have gone very differently.
I appreciate teh efforts made by Tracker, and Tania in particular, in resolving the issue.
It would seem that someone was trying to **** me using Tracker as the means.
Tracker has confirmed that it was not them, and that the number used was not one of theirs, nor one of their affiliates.
Great work from the Tracker team and, again, from Tania: without her efforts, this might have gone very differently.
Tracker Connect's replyOfficial
16 Jan 2024, 07:36Good Day Carl,
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect
Best regards,
Tracker Connect's reply16 Jan 2024, 07:36
Official
Good Day Carl,
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
Tracker Connect
Best regards,