Very Bad Experience

In September 2023 I had Tracker system installed. 2 weeks later I was told that I require a 2nd system installed. I was told that the 2nd system would come with a key tag that must be with the vehicles key at all times and that it would be posted to me. I called Tracker 2 weeks after the 2nd install to enquire about the tag (Which I paid an additional amount to have a 2nd tag) and was told it will be posted. I have called numerous times and speak to different call center agents who promise to have this resolved. It's been 6 months and there is no joy.

I am basically paying for a service that I am not receiving, and I am possibly at risk of an insurance claim being declined as I do not have the tag. If my vehicle gets ****** will Tracker be liable? (I'm not sure) but it's a question I may have to take up with my Lawer should the need arise.

Further to frustration, calls to Tracker get cut after a few minutes. This conveniently happens during an important part of the conversation and there is no call back from the agent leaving me at lost ends.

I deeply regret signing with this company. I hope this review reaches someone senior at Tracker who will actually see this through and turn my experience around.