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mandilkhe M

1 reviews | Active since Apr 2015

05 Feb 2018, 23:09

Useless tracking company

I've been with Tracker since i bought my car in 2013. Changed to Alert last year. I don't get messages telling me that the device is still active. It's been almost a month the key fob isn't working. Haven't received a SINGLE call asking about status of vehicle seeing as car is being driven with the broken fob left in the house. Pathetic!! Meaning my car could have been ****** a month ago and they wouldn't know.

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Replies (3)
Tracker Connect
Tracker Connect's reply06 Feb 2018, 07:15
Official

Good morning Mandilkhe,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply06 Feb 2018, 07:53
Official

We confirm to have contacted you and in light of our discussion, we'll investigate and provide feedback.

Kind regards,

Brian Khumalo

Customer care Team

Tracker Connect
Tracker Connect's reply06 Feb 2018, 14:34
Official

Good day Mrs Mlendana,

As discussed, final feedback has been sent to you via email.

Kind regards,

Brian Khumalo

Customer Care Team