Useless Tracker

So this is our experience with Tracker on Friday 21 September 2018.09.28

Our company were called out to go and service a machine in Witbank. The client told us to pick an employee up in town and they will take our employee to the machine. The clients employee then asked if they can use our employees phone, just to phone for the key. When he gave his phone, the clients employee jumped out and grabbed his wallet as well and ran. Our employee then found the nearest company and asked if he can phone us. He phoned us and informed us about the situation. We then phoned the client and informed him what happened. The client said our employee must meet him in town and he will give him money to get back home.

We then phoned the client back and the client did not answer, but someone else answered and told us he does not know our client.

We then phoned tracker and requested to activate our tracker so that we can see where is our vehicle. They refused to activate the tracker. The insisted on a police case. They also asked me. How many people hi-jacked our employee (as if I was in the car with my employee at the time of the incident), then they asked me which street (come on peeps, I’m not in the car with the employee, I’m in another town). We went to the police where we waited almost an hour to only get a case number. When we phoned back they said they must first confirm the case number. This took another 30minutes.

Our employee eventually got home and got hold of us, informing us, the address this client gave us, never existed. So it was all a ****. Up to now I still cannot activate my own tracker, the one we pay for. So when our vehicles are ******, tracker will not activate the system until the vehicle is taken apart.

Our employee could have been dead and they just did not care. What a joke of a company. Rather use another company