LR
Leanda R

1 reviews | Active since Aug 2016

05 Dec 2016, 19:05

Useless service

<p>I have had my skytrax unit for a while now. Today being the first time I needed to use my panic button for emergency road side assit as I was stranded next to the road with a damaged rim after driving over a rather large rock. Needless to say I am still waiting for them to phone me. Should it have been a hijacking I would have been dead. I tried phoning them and the lady said she will sms me the number to phone. Number came through 2 hours after I got home after being stranded for 2 hours!. I tried logging into my account and cant get in. Phoned twice and got a voice mail that no one is availabe to take my call. Tracker you are pathetic an you can take your devide and shove it where the sun does not shine because you mean nothing. I want all of my premuims back because you have not delivered the service I was sold over the phone.</p>

0
Replies (4)
Tracker Connect
Tracker Connect's reply06 Dec 2016, 07:19
Official

Good day Leanda Roux,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Tracker Customer Care

Best regards,

Tracker Connect
Tracker Connect's reply06 Dec 2016, 09:41
Official

Good Day Mrs L Kruger,

We have tried to contact you and have sent you and email regarding this query.

Please advise of the best time to get hold of you.

Kind Regards

Mathebe Mopeli

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply08 Dec 2016, 08:10
Official

Good day Mrs L Kruger.

We are still busy with at investigation, we apologise for the delay.

Feedback will be given once this has been concluded.

Kind Regards

Mathebe Mopeli

Tracker Connect.

Best regards,

Tracker Connect
Tracker Connect's reply13 Dec 2016, 11:02
Official

Good day Mrs L Kruger.

We confirm to having contacted you today and confirm that the query has been resolved.

Kind Regards

Mathebe Mopeli

Tracker Connect

Best regards,