Useless Service

I'm an existing client of Tracker, I have contacted them on the 9th of March 2020 and I spoke to a consultant named Zenzile Maphanga to move my vehicles to corporate services because I wanted a "Vehicle Start Prevention" device to fitted in three of my vehicles which I'm using for business, I've completed forms and nothing has been done nor have I received feedback on my application. After selling the product, he later contacts me to say he forgot to tell me there's a R400 fee payable for the installation of the devices and now the system he has sold me has been discontinued and now there's a new one using a card for tagging - all this information comes after I have accepted the quote - he deliberately misrepresented the company in order to close a sale. One of my vehicles is parked not working because I'm waiting for this device to be fitted in, as a result I'm losing business revenue on daily basis - why would it take more than a week to process an application and fit in the devices? Maybe Tracker's Management can explain because I'm tired of being **** to by Zenzile Maphanga using his coconut English accent while he's not doing his work.

This is the worst and substandard service from Tracker, this guy makes useless promises and tells me he's either on sick leave and always on the road! If that's the case, surely there must be someone in the business who can assist me because I don't think (as useless as he is) the buck stops with him.

Terrible and Useless Service!