Useless product and Poor service

<p>When my vehicle got ****** on Saturday August 20 2016, I immediately phoned Tracker to locate it. Police was on the scene within 10min and ready to pursue, but when I phoned Tracker, I was told that they first have to activate the device and then wait for a signal before being able to locate it. Well they were never able to locate it I guess... Two hours after reporting it, I was phoned and told that they are still waiting for the device to respond to the activation call. For the first 12 hours an automated SMS was sent exactly on the hour to inform me that my vehicle has not been recovered yet, thereafter every 24 hours. After 12 hours I received a courtesy call just to say they are still waiting for a response from the device. Upon me questioning how this can be so difficult to locate my vehicle, I was told it was because of the “bottom of the line” service I had. It worked on radio signal only and no GPS and could not be traced easily. When being sold this option, I was unaware of this ancient useless technology being used and was under the impression that all options were the same technology, expect for being able to locate and track your vehicle yourself on their website with the more expensive options. The only other feedback I got was the automated SMS’s.</p> <p>Trying to get a copy of the activation certificate for my insurance has also been a nightmare. It was requested on Wednesday by e-mail as instructed by Customer care. It would take 36 hours according to the automated e-mail response from their Operational Services department. This department would not take my calls when I enquired 48 hours later on Friday; they answered and hanged up immediately every time. Eventually I got through to them by first phoning the customer care department, which connected me through after claiming the time is actually 36 working hours, which was not according to the e-mail. Being in contact with the Ops dept did not help either, as I was told that my request was in the pile and waiting to be processed. Upon expressing my dissatisfaction with everything up till now, I was told that they will see what can be done, but I should not expect any results before next week. When I remarked that their recovery rate must be pathetic if so many customers are requesting activation certificates for insurance purposes, I was met with no response.</p> <p>My advice after this experience: Stay away from Tracker! You will NEVER get your car back and they will delay your insurance claim as an added bonus!</p>