DT
Daniela T

1 reviews | Active since Apr 2018

28 Jul 2020, 11:14

Useless

End 2018 I received a sms from Tracker advising I owe R300 odd to them but that if I paid within 24hrs I could only pay half. Great. So I paid it. However i paid it withing 24hr and 30min. So they refused to accept it. I have been fighting for a year and a half about it. I no longer have an account with you guys and you keep sending messages that I owe you R200 odd. Then some rude Indian guy called me yesterday and proceeded to tell me “YOU WILL LISTEN TO ME". Great customer service there guys. I have paid your ridiculous amount. I have tried calling your landline but after holding each time for over 10min I gave up. Please stop messaging me, and ensure that my account is closed.

0
Replies (2)
Tracker Connect
Tracker Connect's reply28 Jul 2020, 12:00
Official
Good Day Daniela T 
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply29 Jul 2020, 10:26
Official
  Good Day Daniela, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect

Best regards,