Useless Department

About two weeks ago i called in to have my unit tested and was told that a signal had been sent and if no sms received in 3 days I should call back so that a tech could be sent to inspect if the unit was faulty or not.<br> Fast forward to last week, No sms received so i call back only to speak to Lerato who confuses me further by saying that the unit may not be faulty and it could be just that the signal was weak but all they can do is get a technician call me in 3 days to arrange a check up. UNACCEPTABLE. I pay for the service on a monthly basis and yet am stuck with a device that could be faulty therefore potentially making my insurance null and void incase if theft.<br> The manager Shaun as well promised to mark this as urgent..its now been 4 days..no call from the technician or the call center to advise as to what is happening.<br> Have this sorted today or let me know the fastest way to cancel my contract.