Useless customer service for high risk items, avoid using Tracker

Tracker informed me last week that one of the units I have installed on my cars is malfunctioning. The sales person who handled the account, confirmed the unit is not pinging and asked products/services team to please follow up so that we can get the unit fixed.

For 2 days I had to constantly email to ask if anyone is receiving my mails or going to make contact so we can arrange a time. Eventually, Thursday last week, I got a response asking for contact details.

Fast forward a week, and several e-mails again, no one has made contact to arrange a technician to fix the unit (that was installed November 2018 on a brand new car)

The service is pathetic. I shudder to think what their response will be if I actually need them to recover the car!

The risk of a non-functioning unit should have spurred some kind of action from Tracker to get it fixed. What will they claim if the vehicle is ******? "oopsie" ????? I'm sure my insurance company would LOVE an explanation and/or try to pin it on me for dropping the ball.

To other people thinking of getting Tracker, don't. I had a Matrix unit for 8 years, the day they phoned me to tell me the unit was malfunctioning and if I'm available for them to come replace it, is the day I thought "wow, now this is service, they come to me AND let me know that there was a problem?!"... so Matrix comes highly recommended and worth the price (they're cheaper than Tracker BTW)

Anyway, here are some of the reference numbers I've received.

********** ********** ********** ********** ********** **********

Response asking for contact details to arrange someone to fix was done by:

Lizzy Ntombekhaya Ntonta Customer Services Agent

T: +27 11 **********