Useless company

The experience with this company is terrible! I have got a notification on the 31/10/2018 about payment that was not received I have done a manual payment on my app to pay tracker for their services.Today tracker decides to take out 211 out of my account saying that payment was not made yet I know I have made the payment from my account thereafter called tracker to discuss where as this is what I was advised thereafter me been inconvenience I had to call the bank to confirm as tracker confirms no payment which my bank sent me my statement and proof of payment to send to them as they were not authorised to debit my account! Thereafter called tracker and sent the details I have from the bank wasted more than 100 rand airtime which tracker manager says I as a customer am not inconveniencd what nonsense is that because they could not allocate payment how does it become my fault as a customer that is not on!when requesting the costs that have been incurred by me which is almost the amount for my tracker they want proof of this REALLY???you guys can see how many times I've called and the duration of the calls plus the bank processes you should be aware of as well there is no indication of treating customers fairly now they want proof to refund me please take into consideration I am a customer based on the inconvenience and incompetence is not my fault if you dont want to refund me credit my account with a discount on the basis of the inconvenience money and time wasted!I will not recommend this company to anyone and to be told by a supervisor that I am not been inconvenienced is that the service you render to a paying customer I am a customer service trainer and we value clients thats the principal of business which you guys know nothing about please address this issue with your management and provide feedback today to me on ********** 796