PM
Peter M
1 reviews | Active since Nov 2018
26 Nov 2018, 15:25
Useless Call Centre
Have tried all day to get through to someone to change my tracker contract from my old car to my new one. First time I managed to get through and talk to someone the "systems are down, please call back later". I have tried at least 5 times to call the national number, but as soon as I select an option (customer retention) the call drops. Then tried the Cape Town call centre who said I had to talk to the national call centre and promptly put me through. Just had silence for 15 minutes.. Why does Tracker make it so difficult to do business with you????? Impossible.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
26 Nov 2018, 15:44We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply26 Nov 2018, 15:44
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
06 Dec 2018, 13:48Good day Mr Von Moltke,
This is to confirm that we have made contact with you and assisted accordingly.
Kind regards
Customer Care Team
This is to confirm that we have made contact with you and assisted accordingly.
Kind regards
Customer Care Team
Best regards,
Tracker Connect's reply06 Dec 2018, 13:48
Official
Good day Mr Von Moltke,
This is to confirm that we have made contact with you and assisted accordingly.
Kind regards
Customer Care Team
This is to confirm that we have made contact with you and assisted accordingly.
Kind regards
Customer Care Team
Best regards,
PM
Peter M's updateReviewer Update
06 Dec 2018, 14:04Yes, thanks for the response, Trcker. Have appreciated Tracker service since I posted my review.
PM
Peter M's update06 Dec 2018, 14:04
Reviewer Update
Yes, thanks for the response, Trcker. Have appreciated Tracker service since I posted my review.