1 reviews | Active since Sept 2011
Useless billing department
Beyond useless billing department! I bought my vehicle in August 2019 and paid for a prepaid tracker for 3 years which was part of the deal. All was well until I got a sms in May 2022 saying I need to call them to renew my policy which will be ending soon.
So I called the call Centre and renewed it and was supposed to be activated only from 1 September when my old policy ended. Instead they then back dated my debits for May and have continued to bill me every month since. Each time I call the call Centre and they promise to refund me the money and change the debit order date but now I see the debit order has gone off yet again!
Honestly I don't know what more I'm supposed to do, every call ends with no action and the same issue every month! What a awful experience!
Pray you never have billing issues at tracker as it will never be resolved clearly...
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect