EK
Elmarie K
1 reviews | Active since May 2011
01 Jan 2024, 12:12
Useless and ***********
I have called Tracker as my device is faulty on 14/12/2023 @14H46. The lady said she booked a request for the technician to make an appointment to come an fix the unit. On the 21/12/2023 @ 12H06 and 12h10, I phoned again to follow up with them regarding the request for the technician. The gentleman said there is nothing wrong with the unit. I spoke to his supervisor, after a huge fight as he refused to let me speak to her, and she said she can see the request the previous week, which he claimed was never done, and she saw the unit is not working, again he claimed unit was working. They said again the technician will call. I am still waiting while my unit is faulty. Calling them to fix a faulty product is useless. Just there to take your money!!! Will definitely look for a better company as they are not worth the money
Helpful (0)
Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
02 Jan 2024, 07:31Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply02 Jan 2024, 07:31
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
02 Jan 2024, 10:49Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect's reply02 Jan 2024, 10:49
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
EK
Elmarie K's updateReviewer Update
04 Jan 2024, 11:58Good day.
My query was not resolved. The unit is still not working after a technician was here, in fact a new unit was installed that is not working.
Called your technica department and they said wait another 24H00 and then call back. Really pathetic. Then it will be 48H00 hours after the installation, and weekend again.
My query was not resolved. The unit is still not working after a technician was here, in fact a new unit was installed that is not working.
Called your technica department and they said wait another 24H00 and then call back. Really pathetic. Then it will be 48H00 hours after the installation, and weekend again.
EK
Elmarie K's update04 Jan 2024, 11:58
Reviewer Update
Good day.
My query was not resolved. The unit is still not working after a technician was here, in fact a new unit was installed that is not working.
Called your technica department and they said wait another 24H00 and then call back. Really pathetic. Then it will be 48H00 hours after the installation, and weekend again.
My query was not resolved. The unit is still not working after a technician was here, in fact a new unit was installed that is not working.
Called your technica department and they said wait another 24H00 and then call back. Really pathetic. Then it will be 48H00 hours after the installation, and weekend again.
Tracker Connect's replyOfficial
08 Jan 2024, 08:24Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply08 Jan 2024, 08:24
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
EK
Elmarie K's updateReviewer Update
18 Jan 2024, 06:53After the technician was send again to inspect the system, which showed that he did not do it correctly I the first place as it was the same technician, he at last found the problem. He replaced all the faulty products and the system is now working again. A week after he was here, there was a technician that phoned me and asked to come out and check the system and the call that was booked for the 14/12/2023. A bit late I would say.....
At las my system is up and running again.
At las my system is up and running again.
EK
Elmarie K's update18 Jan 2024, 06:53
Reviewer Update
After the technician was send again to inspect the system, which showed that he did not do it correctly I the first place as it was the same technician, he at last found the problem. He replaced all the faulty products and the system is now working again. A week after he was here, there was a technician that phoned me and asked to come out and check the system and the call that was booked for the 14/12/2023. A bit late I would say.....
At las my system is up and running again.
At las my system is up and running again.
Tracker Connect's replyOfficial
18 Jan 2024, 07:34Hi Elmarie Krause.
Thank you for the feedback/update on your device.
Tracker Team.
Thank you for the feedback/update on your device.
Tracker Team.
Tracker Connect's reply18 Jan 2024, 07:34
Official
Hi Elmarie Krause.
Thank you for the feedback/update on your device.
Tracker Team.
Thank you for the feedback/update on your device.
Tracker Team.