URGENT: Technical Complaint & CPA Notice of Non-Compliance

I am extremely disappointed with Tracker's service and hardware. My vehicle is experiencing persistent battery drain. I have acted in good faith and had my car professionally tested at a certified dealership (Motus), where they officially confirmed my battery and charging system are in "Good" condition. Despite me presenting this proof, the sales consultant insisted I would still be liable for a call-out fee if the technician claims the fault isn't the unit. This is an unfair demand when I have already professionally eliminated all other variables at my own expense. Furthermore, the Tracker app is showing a healthy 12.7V, while the car is actually dead. Providing inaccurate safety data is a violation of Section 41 (False Representations) of the CPA. I am demanding a technician be sent to my address to perform a parasitic draw test and resolve this under warranty with the call-out fee waived. I have already sent a formal email with my registration and serial numbers to your support team. If this isn't resolved immediately, I will be escalating this to the NCC and the Motor Industry Ombudsman.