HM
Hlalala M

1 reviews | Active since Jan 2023

15 Sept 2025, 12:56

Untrusted and poor service

Tracker has been debiting me more than our agreement. I've been paying R218 From June 2024-May 2025. June 2025 they debited me R689.88, July R352,66, and in August 2025 R751,64. I logged a ticket first week of August, and my ticket is not yet resolved. they kept on saying that they are investigating. When I called after a week they said the person who was assisting was on leave I had to wait for the person to come back. She gave me a feedback that I was receiving SMSs from tracker, and I never received any SMSs, she checked with IT and they said they were sending to a wrong number. I never setup SMSs notifications from Tracker. Why am I paying for something I never signed up for? and something that I never received?

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Replies (2)
Tracker Connect
Tracker Connect's reply15 Sept 2025, 13:19
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply15 Sept 2025, 16:47
Official
Good day 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect