Untrained call center staff/debit order Query

<p>I have called into your call centre regarding my account and i was the unfortunate person to have Ntombi Chiwa (However its spelt) take the call. She is the most incomeptant person i have ever came across and clearly did not know exactly waht her job is.</p> <p>Nonetheless I was on hold for about 8 minutes waiting to speak to her supervisor but everyone knows the story *They not available as they never are* All i want to know is why must i keep on doing EFTs to pay for my account as you guys have my account details. I will not do another EFT just debit my account as this is an inconvenience. If the simple task is not possible kindly take the device out of my car and i will gladly go elsewhere</p> <p> </p> <p>Thanks </p>