UNSATISFIED ABOUT EXISTING TRACKER PRODUCT IN VEHICLE SINCE BEGINNING AUGUST 2023

Greetings to whom it may concern,

My husband and I have tried on not just numerous times, but also on extremely multiple times to contact TRACKER, spoken over phone using up twice all our airtime to resolve the faulty product that we have been charged with and thus is still not working properly. We have been promised time after time 24hrs or so to "pairing" testing and resetting with NO RESULTS!!

We ourselves have tested including your Installation outlet here in KLERKSDORP, Spoken to a young lady by the name of Yvonne Bosch - who was kindly enough to try her utmost best to help us.. only to be told that the system is faulty and a jobcard must be issued by your head branch or wherever .

We are currently using your "TOP RANGE PACKAGE" R199pm, with 2x bluetooth tags (THAT DO NOT WORK AT ALL, EVEN IF WE PRESS THE BUTTON PHYSICALLY ON BOTH OR EVEN IF WE LEAVE BOTH TAGS AT HOME AND RIDE WITHOUT THEM..WE DO NOT GET A CALL FROM ANYONE ON TRACKER) Only for the HAVAL H6 unit Reg: KLW329NW... Which by the way was sold and traded in ALREADY on the 26 JULY 2023 at a Auto dealer known as MIK MAK MOTORS in Pretoria North - to buy our NEW car the SUZUKI SWIFT 1.2L GLX Reg: KXS821NW which we took and installed your new system in it and cancelled the previous one which we still got charged for..and get calls of battery disconnections but none for our new car problems.

I would like someone with Authority at your finance Department to contact myself or my husband in connection with Your system that is not working and been charged for thereof in full (refund for the month) secondly to downsize our contract to the very basic package and that the 2x Bluetooth key tags (THAT ARE NOT WORKING SINCE be returned to the installation branch here in Klerksdorp

Please Note: Tracker been a professional Company with the interest of its Clients and Customers future and present should make sure with the Technicians in the field that install your products from day one on installation SHOULD BE NEAT, TESTED THOROUGHLY, AND ALL IS OKAY WITH CUSTOMERS.. AND TESTED AGAIN BEFORE CLIENT CAN BE EXPLAINED ON HOW IT WORKS PROPERLY