Unresponsive customer care

<p>I had a tracker account which lapsed. Unfortunately, I had to leave the country quickly after being retrenched and having been able to get a job with the UN. The job required me to leave the country quickly and its in a war torn country with limited communications and internet access. Consequently, I ended up with a R460 outstanding amount with Tracker. When tracker contacted me. I explained my situation to them (via email) and explained that am out of the country with limited communications but more importantly, I have no access to my internet banking because as far as internet banking goes, i would have to get an sms from my bank before i complete the transaction. when you are in a war torn country with limited communications this is impossible. I however reiterated my willingness to pay if we could agree on alternative methods. Despite this I keep getting the same response asking me to contact them (byu phone etc). Every time i have responded with an explanation and asking every time for an alternative arrangement. All i get is the same email which shows that my responses are not being read. Useless company... </p>