MP
Marlene P
1 reviews | Active since Jun 2017
29 Jan 2020, 15:34
Unreliable Tracker
For many years I had a tracking device from Tracker in my car. Even upgraded to a more expensive unit. My contract expired and I experienced difficulties with my alert device and sent an e-mail to Tracker as to where do I go to have it tested. For some reason (and not to a lack of money) my debit order from Tracker did not go off my bank account, which I was not aware of. Send another e-mail last week and yet not reply from Tracker. What would have happened if my car got ****** or hi-jacked in that period.
See below e-mail from Tracker when I asked them about my contract not cancelling it.
Good day Marlene
Trust you well
Thanks for contacting Tracker on the 25.06.2019
Please note you are out of contract and I may confirm you on a month to month contract.
Should you need any further assistance do not hesitate to contact us
Thanks for choosing Tracker
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
29 Jan 2020, 15:56Good day Marlene,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply29 Jan 2020, 15:56
Official
Good day Marlene,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
30 Jan 2020, 09:18Good day Marlene,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your query has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your query has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply30 Jan 2020, 09:18
Official
Good day Marlene,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your query has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your query has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
MP
Marlene P's updateReviewer Update
30 Jan 2020, 09:40Thank you for resolving my problem.
MP
Marlene P's update30 Jan 2020, 09:40
Reviewer Update
Thank you for resolving my problem.