Unreliable, ************* service from Tracker Connect

It started when I wanted to transfer my account from my old car, which I sold, to my new car. Being on a month to month account I thought this would easy. Took about 10 phone calls, each in excess of 10 minutes for them to get details correctly captured and for the unit and features to work. That was short lived as they have been experiencing technical issues with the unit not uploading vehicle position in real time (according to the app my car is still in the position it was in last Friday morning and I am writing this review on a Monday) as well the trip log book not updating and capturing all trips. This has been going on for more than a month now and they still don't seem to be able to get it fixed, not even sure they are trying as they are still happily charging customers for this added feature. So all we'll for them as long as they still get their money. Zero communication received from Tracker and no progress made to actually fix the issue. Thank goodness I opted to not take an extended contract with them and can cancel as soon as possible.