KM
Kennedy M

1 reviews | Active since Aug 2013

11 Apr 2015, 11:48

Unreasonable contract cancellation fees

I would like to raise the issue of being bound to a 3 year contract. If your car is sold or no longer in your possession, you are still obliged to pay the monthly premium until the contract is over. I understand that i accepted this but I want to raise the issue in the process from getting insurance to usually being pressured by insurance companies to fit a tracking device otherwise you pay more on your premiums and then the tracking companies ties you into a 3 year contract just seems ********* to me. I have to now pay a ridiculous amount of R1200 for early cancellation. My gripe is that I think these 3 year contracts are silly. I am now with Kingprice which uses eBeam, and I found their cancellation fees and options to be much more reasonable and flexible and in fact up to 70% cheaper so is Trackers cancellation fees unnecessarily inflated. eBeams installation is also 15 minutes with no interference to your wiring. If you are shopping for tracking devices and insurances, I would really suggest not being pressured by insurance companies or tracking companies to take out senseless contracts like i did and I really don't think these 3 year contracts makes any sense.

0
Replies (1)
Tracker Connect
Tracker Connect's reply11 Apr 2015, 12:19
Official
Hello KenM01,

Your complaint dated the 11th of April 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Bhaliwe Mnisi
Tracker Customer Care