Unprofessional

I had a contract with tracker (2019/10)and two months (2019/12) down the line my car was written off by my insurance and I notified Tracker about it within a month and wanted them to cancel my subscription. The lady that I spoke to mislead me by saying I have to pay a cancellation fee of R1600 (of which I didn’t have at that time) for them to cancel it or I continue to pay it until the end of the contract so tried to save so that I can cancel. Six months down the line I want to cancel because I have R1600 I phoned and the consultant advice me to send the letter from my insurance stating that my car has been written off and TFSP will settle the account without me paying anything. Now they are telling me that I reported this matter after the stipulated time of 30 days. I will never use tracker again and I would not even recommend it to anyone because of their unprofessionalism with *********** staff that are after our money (sales market).