Unpaid Credit

Tracker made a debit order on my account in December and I also paid at the atm outside thinking they didn't get the money as I am no longer employed . I realised i paid twice and phoned the company on the 19th of Dec and spoke to Faith she said they can pick up the payment on the system and I would be refunded in 3 days . She didn't follow up with me and she only told me finance needs the proof of payment on the 30th when i did a follow up call. I asked her on the 19th if she needed anything from me she said no . now I called again on the 6 of Jan and promises have been made and not kept . I need my money back and I am disgusted with the service . I want to cancel my contract as a result . I received extremely bad service . where not even a follow up was done with the client . I am extremely unhappy and will tell all my friends and family about the horrible service.