******** deduction in my account for re-installation of tracker accident detection device.

I was quoted R550 Mid August to re-install an accident detection device in my new vehicle as required by my Car insurance namely Affinity. The devise was installed on the 23 August 2021. On the 31st August, R1100.00 was deducted from my account. I sent through my complaint via telephone with a consultant . On the 13th September I received a message from Tracker as follows: Good day, kindly note we are currently investigating the Tracker Finance dispute and will give you feedback as soon as we conclude the investigation. On the 17th September I received another message as follows: Good day a credit of R605 has been actioned & will be refunded within 3-5 working days ***. I made 2 follow ups after the 17th August and was promised that the money has been issued for payment. Today is the 21st October and queried why the delay in payment. The consultant promised to phone me in 5 minutes and did not return my call, instead sent me an invoice that now states R1100.00.

Kindly assist with my query for me to get my refund as this is ******** as I didnt authorise R1100.00 to be debited through my account as agreed with the consultant before the installation of the device.