1 reviews | Active since Sept 2011
Unhappy with unit and service
My car tracker unit is with Tracker connect since the day I bought the car todate. In August 2023 I tested the emergency unit and it was not working, and also when I go to certain areas it was not alerting me as well as per the contract agreement. I am not sure as to when did it stopped working however I only realized in August 2023. So I have been sending emails reporting this matter to tracker to come and check the unit however todate they not responsive. The last time they phoned me to say they will send technician it was September/October 2033 however no technician came.My unit is still not working and no one responding to my emails anymore.
I have never skipped payment. Infact I want my refund for the period that the unit is not working which is from August 2023 till April 2024.
Clearly I am not safe with my car being under your company. I am not happy at all with your service.
I think what is left is for you to refund me and I cancel my contract with you.
Kind regards
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
I am paying for a service which I do not have since August 2023, and that it is not fair to me.
Please given that you were and are not prepared to fix the issue I have with your tracker device, then please refund me all the money you debited from my account from August 2023 todate.
I m very very disappointed with your company the way you don’t care about your customers but only want their money.
How soon can I expect my refund?
Kind regards
I am paying for a service which I do not have since August 2023, and that it is not fair to me.
Please given that you were and are not prepared to fix the issue I have with your tracker device, then please refund me all the money you debited from my account from August 2023 todate.
I m very very disappointed with your company the way you don’t care about your customers but only want their money.
How soon can I expect my refund?
Kind regards
We would like to apologize for the lapse in service.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you.
Tracker Connect
We would like to apologize for the lapse in service.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you.
Tracker Connect