Unhappy with Tracker Service

I contacted Tracker to make an appointment for installation. On the 15 May 2018 they came and installed the Tracker in my vehicle, as per procedure I was not allowed anywhere near the vehicle for the duration of the installation. I chose Tracker Care which they say it is their premium service offering.

On the 12 August 2020, my vehicle was stole from my residence. I woke up around 6:00 in the morning of 2 August 2020 only to notice that my car is not where I had parked it, I immediately opened the Tracker App to access the Assistance Numbers feature to notify Tracker, which I did, the call I made was exactly 06:07. They asked me a few security and confirmation questions, thereafter I was told that the vehicle was activated. Please understand my problem, according to the Trip Log supp**** by Tracker Connect via email dated 12 August 2020. The vehicle left the residence around 04:21:32, at 4:28:34 it recorded the last signal according to Tracker Trip Log. I was told that I would receive calls at 2 hour intervals. They first called me 12/08/2020 07:25 then on 08:38. For the rest of the day I did not receive any updates from them except for auto generated SMSs. I then called them at 16:27 they said they have not found the vehicle. On 13 August I did not receive any call, on the 14 August I did not receive any call for any updates. I am unhappy about this. I paid R300 for 2 years for no updates. They told me that the last signal they got was around 4:30 12/08/2020. I do not understand how these ********* can get away with a car and disappear in under 8 minutes. I would assume that when the Tracker unit is fitted, it should not be made easy for them to find it or switch it off or whatever the case maybe. For 2 years in 8 minutes. I do not understand how the signal gets lost in under 8 minutes unless it installed where it was easy to find or jammed or something. I have the tracker certificate and installation certificate, I am not happy with the service and demand answers, I trusted in Tracker for 2 years, the least they can do is give me answers and updates as promised.