Unhappy Customer

I am writing to express my dissatisfaction with the continuous issues I have faced since joining your service in September 2022. Over this period, I have had multiple battery drainage problems that have yet to be resolved, despite numerous technician visits.

In December 2023, I replaced my vehicle’s battery due to the continuous following advice from Tracker that the device was losing power. However, the issue persisted, leading to another technician visit in September 2024. *Where he advised that the previous technician had not installed/connect the device properly *

On Saturday, 13 September, a QA technician was suppose to come out, but no one arrived. 16 Sept, I received a call requesting I come out to their office that QA technicians do not service my area. This is perplexing, as previous technicians have visited my location without issue. I now have to take time off from work to drive to the QA technician, and I am unclear on what further actions are necessary since the technician on 5 September claimed to have fixed previous mistakes.

I have previously requested a report detailing what was done during each visit—specifically for the first, second, and most recent technician visits—so I can understand the exact nature of the issue. Unfortunately, I have not received this information, despite speaking with a customer service supervisor, who promised to follow up with me. Instead, my call was transferred to the product department, when I requested to be transferred to the supervisor I was advised his on lunch and would get back to me and the supervisor has yet to contact me, even after previously claiming he would get back to me after consulting with his manager.

At this point, I am concerned about potential damage to my vehicle caused by the tracker device, and I am hesitant to drive with confidence.

Please address this matter as a priority and provide the requested report and next steps as soon as possible.