NM
Nompumelelo M
1 reviews | Active since May 2021
07 Nov 2024, 11:01
Unhappy Client!!! with bad Service!!
We called on Monday complaining about the App not being able to pick up the location of our vehicle, and we asked you guys to check it. it also gave you the wrong location, saying it has been off for the past 8 hours! we spoke to Gloria, of which she promised to call us back as she will send a technician to come and check the device!! till today! no 1 has came! not even a communication was done! we are very furious, as if taxi get ****** you guys wont even be able to pick up!! if anything happens to is as it is December now, you be countable for it! why are we paying you and we not getting the service we were promised! and why is Gloria not even communicating us? we want this matter to be sorted as urgent as possible!!!
Mr XK Mkhwa**** ***
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
07 Nov 2024, 11:43Good day Nompumelelo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply07 Nov 2024, 11:43
Official
Good day Nompumelelo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
08 Nov 2024, 08:39Good day Nompumelelo,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply08 Nov 2024, 08:39
Official
Good day Nompumelelo,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
NM
Nompumelelo M's updateReviewer Update
08 Nov 2024, 08:50Good day,
Yes my husband did receive a phone call from you guys, and was promised that you will send a technician to come today at 10 am. We will wait for that person, hopefully you can just put a new device as seemingly the current one is not working. And also do check on your history, it is not the first time you have send someone to check it. We think you should just put a new better device.we will revert to you once all is working.
Thank you
Yes my husband did receive a phone call from you guys, and was promised that you will send a technician to come today at 10 am. We will wait for that person, hopefully you can just put a new device as seemingly the current one is not working. And also do check on your history, it is not the first time you have send someone to check it. We think you should just put a new better device.we will revert to you once all is working.
Thank you
NM
Nompumelelo M's update08 Nov 2024, 08:50
Reviewer Update
Good day,
Yes my husband did receive a phone call from you guys, and was promised that you will send a technician to come today at 10 am. We will wait for that person, hopefully you can just put a new device as seemingly the current one is not working. And also do check on your history, it is not the first time you have send someone to check it. We think you should just put a new better device.we will revert to you once all is working.
Thank you
Yes my husband did receive a phone call from you guys, and was promised that you will send a technician to come today at 10 am. We will wait for that person, hopefully you can just put a new device as seemingly the current one is not working. And also do check on your history, it is not the first time you have send someone to check it. We think you should just put a new better device.we will revert to you once all is working.
Thank you
NM
Nompumelelo M's updateReviewer Update
11 Nov 2024, 11:58Good day,
Thank you for your efficient respond, all is sorted now. The technician was sent and he did replace the unit, and the App it is also now working very fast. We can now locate the vehicle and also access the App, we can now recommend you guys..
Happy client's at the end!
Thank you for your efficient respond, all is sorted now. The technician was sent and he did replace the unit, and the App it is also now working very fast. We can now locate the vehicle and also access the App, we can now recommend you guys..
Happy client's at the end!
NM
Nompumelelo M's update11 Nov 2024, 11:58
Reviewer Update
Good day,
Thank you for your efficient respond, all is sorted now. The technician was sent and he did replace the unit, and the App it is also now working very fast. We can now locate the vehicle and also access the App, we can now recommend you guys..
Happy client's at the end!
Thank you for your efficient respond, all is sorted now. The technician was sent and he did replace the unit, and the App it is also now working very fast. We can now locate the vehicle and also access the App, we can now recommend you guys..
Happy client's at the end!