Unhappy

Good day i have a car tracker device from Tracker, i have sold my car within the first year after i have sold my car.

I then bought a new car and then contacted Tracker to stop the tracker device and informed them to reinstall the tracker to my new car.

I was informed that i need to pay a cancellation fee of R1600 and to reinstall another R1100.

I told them it is unexpectable , and they told me the reconnect fee is for 1 hours labour .

To install the tracker is 10 minutes.

That is how long they took for installing the 1first tracker.

Not even a advocate charge R1100 per hour .

I then disagree with the consultant Thandi was her name.

She told me she will have a word with her supervisor.

She called me back and said now they will charge me R550 .

I still asked them , why charging me , then i was informed its for a new device.

I told them they can remove to other devices from the car that was sold , then i was told no it is a second hand device.

I told them it is a second hand device that i have use and they can use it , now they said you cant.

This is all about money and not customer service.

I am very unhappy with this service.

Even with the tracking device, there was so many days that i couldn't have track or use the amp on my phone , due to the fact that they had problems with the tracking system.

What qm i supposed to do regarding this matter?

Kind Regards

JJ Atterbury