Unhappy

Good day

Kindly assist with urgent feedback. I called in at Tracker querying why did they debit an increased premium on my account as I did not get any notification of that and no communication was sent regarding any increase. I spoke to the Manager Lungile Nkosi at Tracker Randburg offices and she was so rude I did not like how she handled mt query. I asked her why no email or sms sent to me and she advised they did send email I asked for proof that email was send and she said she wants proof that I did not receive the email, like what is that? And she also said she cant send me any proof that they emailed me and I told her its fine I wont keep arguing with her I will take this up. I really need ur urgent assistance we can't have senior staff with this attitude, such bad customer service not even sure if im with the right company anymore.