Unfairness due to poor information shared to the client

Good Day

I had taken insurance with Pineaple last year, and due to the non-agreement of the premium rate, I canceled within my window period, but still with my contract being canceled tracker is still billing me for the device that was put in my car on behalf of pineapple insurance, and I have made numerous calls on both establishments trying to cancel telling me I have to pay a cancelation fee..

That is totally unfair because such information was not shared when taking the policy..

Regards,

Phillipine T Rantlo