RS
Ramanujam S
1 reviews | Active since Jun 2019
22 Jun 2022, 12:06
Unfair treatment
Hi I had a Tracking system installed in my car from Tracker Connect. The unit was draining my car battery and have been having regular issues with my car Battery as per the battery mechanic. I had to put a new battery in my car, which costed me R1200/. I sent a mail to Tracker and there was no favorable response. Also their premium was going up every year. I finally had a reply to say that it will be cancelled effective 31st August, 2021. It was cancelled but the unit was not removed. This was still affecting the functioning of my car battery. In spite of couple of reminders nothing was done and I was told that if their unit has to be removed I have to go to a Tracker Connect authorized dealer and pay a fee of R495/. I finally had to do it on 17th of June,2022 as I couldn't afford keep changing my car battery. I did it once and it costed me R1200 for a NEW car battery.. If I don't start my car for 2 days the battery goes flat and had to push start. I feel this is totally unfair treatment to a consumer as it is their responsibility to remove their system with out asking the consumer to pay for it. I am not sure whether if you had received any complaint on this in the past. I would appreciate if Tracker Connect can reimburse the cost of my battery and the removing the unit cost.
Hope they respond.
Regards Ramanujam Sundarachari ***
Helpful (0)
Replies (9)0
Replies (9)
Tracker Connect's replyOfficial
22 Jun 2022, 12:21Good Day Ramanujam,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply22 Jun 2022, 12:21
Official
Good Day Ramanujam,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
22 Jun 2022, 13:36 Good Day Ramanujam,
We confirm having made contact with you and assisted you accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having made contact with you and assisted you accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply22 Jun 2022, 13:36
Official
Good Day Ramanujam,
We confirm having made contact with you and assisted you accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having made contact with you and assisted you accordingly. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
RS
Ramanujam S's updateReviewer Update
22 Jun 2022, 14:32They called but there was no assistance. I don't understand what assistance they are talking about. Tracker Connect called to say that I had gone to the dealer to remove the tracker unit, so I am responsible for payment . It was Tracker Connect office that spoke to their authorized dealer and said that I must go their to remove it and pay for the same. Now they say I went their to remove so they won't pay.No mention about the battery expenses I had incurred. I don’t understand this attitude of Tracker Connect. I expected a Manager to call me, but it was an agent from the call center who has no authority.I told them to send me a mail on the response. This mail is very disappointing to say the leastIf this is what customer service and assistance this sucks.
Regards
Ramanujam Sundarachari
Regards
Ramanujam Sundarachari
RS
Ramanujam S's update22 Jun 2022, 14:32
Reviewer Update
They called but there was no assistance. I don't understand what assistance they are talking about. Tracker Connect called to say that I had gone to the dealer to remove the tracker unit, so I am responsible for payment . It was Tracker Connect office that spoke to their authorized dealer and said that I must go their to remove it and pay for the same. Now they say I went their to remove so they won't pay.No mention about the battery expenses I had incurred. I don’t understand this attitude of Tracker Connect. I expected a Manager to call me, but it was an agent from the call center who has no authority.I told them to send me a mail on the response. This mail is very disappointing to say the leastIf this is what customer service and assistance this sucks.
Regards
Ramanujam Sundarachari
Regards
Ramanujam Sundarachari
Tracker Connect's replyOfficial
22 Jun 2022, 15:27Good day Ramanujam,
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply22 Jun 2022, 15:27
Official
Good day Ramanujam,
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
RS
Ramanujam S's updateReviewer Update
22 Jun 2022, 18:52Sorry. You have not addressed any of the concerns. You seems to miss the point of my complaint. What I wanted was, why the customer has to pay to remove the tracker unit from his car when it Tracker Connect who installed it. You have not addressed it and trying to avoid the issue. Appreciate if you can answer why the customer has to pay to take the system out as the customer has no way of knowing where the system is fixed in his car.
What about the damage your unit did to my car battery and the cost of new battery due to your defective system.
Please respond.
Regards
Ramanujam Sundarachari
What about the damage your unit did to my car battery and the cost of new battery due to your defective system.
Please respond.
Regards
Ramanujam Sundarachari
RS
Ramanujam S's update22 Jun 2022, 18:52
Reviewer Update
Sorry. You have not addressed any of the concerns. You seems to miss the point of my complaint. What I wanted was, why the customer has to pay to remove the tracker unit from his car when it Tracker Connect who installed it. You have not addressed it and trying to avoid the issue. Appreciate if you can answer why the customer has to pay to take the system out as the customer has no way of knowing where the system is fixed in his car.
What about the damage your unit did to my car battery and the cost of new battery due to your defective system.
Please respond.
Regards
Ramanujam Sundarachari
What about the damage your unit did to my car battery and the cost of new battery due to your defective system.
Please respond.
Regards
Ramanujam Sundarachari
Tracker Connect's replyOfficial
23 Jun 2022, 11:41Good day Ramanujam,
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply23 Jun 2022, 11:41
Official
Good day Ramanujam,
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker has sent you an email regarding your concerns.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
RS
Ramanujam S's updateReviewer Update
23 Jun 2022, 13:34How can Tracker Connect absolve itself by saying it is part of the terms & conditions and Tracker Connect is not legally bound to pay. When we install the unit it was never mentioned that the customer has to pay for the unit in the event of removing the unit from the vehicle. You are hiding behind Terms & conditions which is in small type, which is unfair. I have spoken so many people having this system and no one is aware that they have to pay for it in the event of removal.
As per your Terms & conditions-
3 a)"The unit or it's installation damages or causes a problem to the to the vehicle or how it is works. We have the right to appoint an expert at our cost to investigate the problem" this was not done when I complained about the unit draining my battery. Are you not legally bound to pay the cost of my battery since this was not done by Tracker Connect.
Regards
Ramanujam Sundarachari
As per your Terms & conditions-
3 a)"The unit or it's installation damages or causes a problem to the to the vehicle or how it is works. We have the right to appoint an expert at our cost to investigate the problem" this was not done when I complained about the unit draining my battery. Are you not legally bound to pay the cost of my battery since this was not done by Tracker Connect.
Regards
Ramanujam Sundarachari
RS
Ramanujam S's update23 Jun 2022, 13:34
Reviewer Update
How can Tracker Connect absolve itself by saying it is part of the terms & conditions and Tracker Connect is not legally bound to pay. When we install the unit it was never mentioned that the customer has to pay for the unit in the event of removing the unit from the vehicle. You are hiding behind Terms & conditions which is in small type, which is unfair. I have spoken so many people having this system and no one is aware that they have to pay for it in the event of removal.
As per your Terms & conditions-
3 a)"The unit or it's installation damages or causes a problem to the to the vehicle or how it is works. We have the right to appoint an expert at our cost to investigate the problem" this was not done when I complained about the unit draining my battery. Are you not legally bound to pay the cost of my battery since this was not done by Tracker Connect.
Regards
Ramanujam Sundarachari
As per your Terms & conditions-
3 a)"The unit or it's installation damages or causes a problem to the to the vehicle or how it is works. We have the right to appoint an expert at our cost to investigate the problem" this was not done when I complained about the unit draining my battery. Are you not legally bound to pay the cost of my battery since this was not done by Tracker Connect.
Regards
Ramanujam Sundarachari
RS
Ramanujam S's updateReviewer Update
13 Aug 2022, 14:56No positive response from Tracker till date for my last mail dated 23rd June. I guess you can't expect any thing better since they don't care about their customer.
RS
Ramanujam S's update13 Aug 2022, 14:56
Reviewer Update
No positive response from Tracker till date for my last mail dated 23rd June. I guess you can't expect any thing better since they don't care about their customer.
Tracker Connect's replyOfficial
15 Aug 2022, 07:53 Good Day Ramanujam,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply15 Aug 2022, 07:53
Official
Good Day Ramanujam,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect