EG
Enrico G

1 reviews | Active since Jan 2017

23 Jul 2018, 15:27

Unfair practice towards consumers

I took out a tracking device with tracker a year back. I have now traded in my car and bought a new one. Now I have been advised if I transfer the contract I will be charged and if I settle the contract i will be charged. However, either way I do not get to own the unit. I do not think this is a fair practice for consumers. I am willing to pay for a service or a unit but I cant be charged for both if 1- I wont get the unit 2- wont be using the service.

And on top of it I am paying insurance for the unit which I do not own.

I would not recommend tracker and wont use them again.

0
Replies (2)
Tracker Connect
Tracker Connect's reply23 Jul 2018, 15:37
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply26 Jul 2018, 11:45
Official

Good day

This is to confirm that we have been in contact with you via email and have provided you with feedback regarding your concerns.

thank you

Kind regards Customer Care Team