1 reviews | Active since Feb 2017

24 Feb 2017, 18:47

Unfair and greedy

<p>This company has failed me dismally...I have a long story to tell but I don't have time. All I can say is that you are greedy and unfair. The lady who sold me the service never mentioned the 3 year contract. You failed to give me the necessary recordings. You put my name on the ITC. Now I've paid you and you still want 203.00 for 4 months,while my contract was less than 150.00. That is greedy, A letter of settlement of which o didnt receive doesn't mean you've cleared my name with Transunion, please update my ITC as promised,you understand very well that I am not working,14 days has past since you promised. Please do like wise.</p>

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Replies (5)
Tracker Connect
Tracker Connect's reply25 Feb 2017, 06:56
Official

Good day Kabelo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Best regards,

's update01 Mar 2017, 11:56
Reviewer Update

Maroba,this is now sad because the story has changed. Now I got a call on Monday the lady told me told me that my name will remain in the ITC for 2 years. This is not what I was told initially. This is playing with real people's feelings. She said she is gonna look for another recording of when made the arrangements, am still waiting. And remember this was a dispute and a problem that you cannot resolve and I have decided to make things easy and pay now you tell me I have to wait For 2 years to be removed from the ITC,that is an absolute nonsense...you didn't even sent me the settlement letter. What kind of game is this? Oppressing unemployed and poor people? Listing them with the ITC for problems you cannot resolve?... Come on this ugly and am getting irritated by your poor service,nx.

Tracker Connect
Tracker Connect's reply01 Mar 2017, 12:43
Official

Good day Kabelo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Innocentia Maluleke

Best regards,

's update07 Mar 2017, 19:44
Reviewer Update

I have contacted all the credit bureaus, still not updated... They haven't received any instructions from you to update,why is this happening? Tracker is a peoples company and I was expecting that this matter would have been Resolved by now,as much as it was easy to list me adversely,why is it so hard for you to update my ITC.. I don't have strength anymore,seems like I am trying to resolve something that cannot be Resolved..I am Really tired,please help me!

Tracker Connect
Tracker Connect's reply08 Mar 2017, 08:53
Official

Good day Kabelo,

We confirm to have contacted you and assisted accordingly.

Instruction has been sent to the relevant credit bureaus to update your profile accordingly and the update takes about 7-14 working days to complete.

Further feedback has been communicated electronically.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,