********* conduct

I have been with tracker since 2010 on a month to month contract in May 2019 they called me selling a new product that would be slightly cheaper and give me more visibility of my car at all times, i had concerns about taking on a long term contract in case i sell my car and they informed me that i can always move the contract to another car and carry on and only after that assurance did i agree to take on that contract. I have just sold my vehicle and obtained a new one and before picking up my vehicle on the 29th of August 2019 i contacted tracker to inquire about the process to transfer the contract to another vehicle and they confirmed that there would be no costs and that they would simply install a new tracking device in the new vehicle and cancel the other devise i was then requested to call back once i had obtained the new vehicle to commence with the process. On the 30th of August 2019 i contacted tracker to commence with the process of transferring the contract to a new vehicle and was assisted by Prudence Mxesho at 12:43 who informed me that i now have to pay an amount of over R1000.00 to transfer the contract. when i asked her how much it would be to cancel the contract she informed me that it would be around R400. i felt that this is very ********* on the side of tracker as they failed to advise me of this and actually mislead me till this point and indicated that i would rather cancel the contract as it is cheaper to cancel the contract, when i then elected to cancel she then told me that cancellation will now be around R600 and they will continue to deduct my account this month as they need 30 days notice. I am extremely appalled at this behavior especially since i have been a loyal customer for so long and would have loved to continue as a customer for tracker but after being ****med in the manner that they have i do not wish to continue my relationship with them. I actually feel that i have grounds to challenge tracker on this and will take this on legally to recover any cancellation fees or money that they collect as there was a lack of consensus and a contract formed on the basis of lies and ********* behavior. Tracker is extremely *********.