Undisclosed 36-Month Contract & Unfair R750 Cancellation Fee

I am a Tracker client of over 5 years and am extremely disappointed with how this matter has been handled.

In December 2025, I contacted Tracker purely to reset my app login after being locked out. During that call, I was informed that I qualified for a R50 monthly discount. I accepted the discount. However, at no point was it disclosed to me that accepting this discount would place me into a new 36-month contract.

At the time, I was already on a month-to-month agreement. I also clearly indicated during the call that I was considering trading in my vehicle. It would therefore make no sense for me to knowingly agree to a 36-month contractual lock-in.

Yesterday, I contacted Tracker to transfer my device to my new vehicle. The consultant advised that it would be better to install a new unit and that my contract would simply continue. There was no mention whatsoever of cancellation penalties or additional charges.

I agreed to the installation.

This morning, I received an invoice of R750 for “cancellation” linked to my old vehicle.

This is both unreasonable and concerning.

A R50 discount over two months (approximately R100 in total savings) has now resulted in a R750 charge. Furthermore, my original device has long been paid off, which raises serious questions about the justification for locking me into another 36-month agreement without explicit disclosure.

Had I been clearly informed that accepting the discount would restart a long-term contract, I would not have agreed.

In addition, my recent interactions with the call centre have been disappointing, with agents speaking over me rather than listening and assisting.

As a long-standing and loyal client, I expect transparency, fair treatment, and proper disclosure of contractual terms.

I request: • Review and reversal of the R750 cancellation fee

If this matter is not resolved fairly and urgently, I will reconsider continuing my relationship with Tracker.