Unclear Terms - Absolute Waste Of Money

I purchased a tracker unit for my vehicle in 2008, whereafter I was advised that the unit was defective around Sept 2015, I then purchased a replacement unit from Tracker and the technician told me that he couldn't find the old unit and just fitted the new unit (leaving the old one in my vehicle. subsequently, I had a parasitic battery drain on my vehicle which cost a small fortune to diagnose. I then remembered that I have two tracker units in my vehicle.

I engaged tracker on the 5 of May 2023 to have the old and defective tracker removed and they advised me of their agents (Wicked Cars) whom would assist. The agents assisted me with the removal on the 8 of May 2023.

I asked for the unit back because I had paid for it but he advised me that tracker's policy is to not provide the units to customers. I then requested that they compensate me for the unit, to which no answer was provided.

I then tried to amicably settle the issue with a phone call which proved unsuccessful and then a follow up email which has been unanswered.

In correspondence with me, Tracker referred to the unit as mine.

In Conclusion, I want Tracker to contact me to discuss a remedy for this issue. It is unacceptable to sell a product to customer and then take the product back without compensation ...