TD
Thandeka D

1 reviews | Active since Jun 2015

04 Mar 2017, 07:11

Unbelievable service

<p>In December I bought a car. Fitted tracker on it and February the car was giving me a lot of problems my dad decided we sell the car.</p> <p> </p> <p>I called my insurance they were happy to assist me with cancellations and it was done in few minutes.</p> <p> </p> <p> I called tracker to cancel the contract since I didn't have the car and I was told I can't cancel the tracker contract because I signed up for 3 years. </p> <p> </p> <p>How do do I pay tracker for a car I no longer have? What kind of rule and poor service in this? Being ********** this way </p>

0
Replies (3)
Tracker Connect
Tracker Connect's reply04 Mar 2017, 08:00
Official

Hi Thandeka,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply04 Mar 2017, 08:14
Official

Good day Thandeka,

We confirm to have tried to contact you to no avail.

Please note an email will be sent shortly.

We apologise for any inconvenience we may have caused regarding your agreement.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply04 Mar 2017, 08:35
Official

Hi Thandeka,

We tried to make contact again to assist you amicably, we did not reach you.

We have sent all the relevant information to the email you provided, we trust that you will get back to us so we may assist.

Kind regards,

Brian Khumalo

Customer Care Team