DC
Danielle C

1 reviews | Active since Aug 2020

02 Oct 2022, 17:43

UNAUTHORIZED DEDUCTIONS AND APPALLING SERVICE

Unfortunately I'm forced to give one star, if I could I wouldn't give any stars to this company. I am so tired of the constant bad service a customer like me has to endure. I have sent Tracker numerous emails requesting them to cancel my debit order on their side so I can just pay via EFT. I have paid via EFT but they insist on putting through a debit order which was canceled by me on my bank account. I don't appreciate companies *****ing from me, taking money without my authorization especially after I have communicated numerous times to them about this. The latest is that a debit order went through my account and now my bank account is in deficit which is going to cause transactions to be returned as unpaid as well as the bank charges going through my account. Tracker Connect I request you fix this or I'm taking further action. I have all the emails showing that I have communicated ad nauseum about this issue and was completely ignored. Tracker Connect has now gone too far. And the worst thing is that I have already paid you via EFT. I have done so for the past few months since requesting this debit order to be cancelled and yet you continue to put through unauthorized debits on my account.

0
Replies (4)
Tracker Connect
Tracker Connect's reply03 Oct 2022, 11:56
Official
Good Day ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply12 Oct 2022, 16:00
Official
Good Day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect
DC
Danielle C's update28 Oct 2022, 13:39
Reviewer Update
This situation has not been resolved and yet your response says it has. I am still waiting on feedback regarding unanswered emails sent to Tracker's debit order department.
Tracker Connect
Tracker Connect's reply29 Oct 2022, 09:45
Official
Good Day Danielle, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect