MJ
MJ J

1 reviews | Active since Apr 2012

23 Aug 2023, 10:11

Unauthorized debits

I've canceled my services in May after the debit for June was already deducted. I've asked for the R169 subscription and the consultant confirmed that due to June being paid already, the next instalment will only be deducted end of July. At the end of July I was charged the old subscription fee as well as a pro rata for the new subscription. I've sent emails, rep**** to the texts but no one bothered calling me back. Today a debit went off my account for R730! Why?! Why is no one handling this professionally. Technically, the amount I owe is R338 (2 x R169 for July and Aug), and with this I am deducting the R45 for each time I had to reverse your debits because no one got back to me. Alternatively, you can remove your tracker and I want NOTHING to do with tracker any longer!

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Replies (2)
Tracker Connect
Tracker Connect's reply23 Aug 2023, 12:42
Official
Hello MJ Johnson,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply24 Aug 2023, 15:52
Official
Good Day Mrs Johnson

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect