Unauthorized Debit Orders

On the 15th of December I received a call from Brooks&Luyt Inc stating that Tracker had handed me over for an unpaid account.

I informed the consultant over the phone that I do not have a tracker and have never had a tracker with Tracker Connect. The consultant then advised me to contact tracker directly to advise on the issue.

I called tracker in Randburg, informed them of the same and provided the lady over the phone with the reference number that the consultant from Brooks&Luyt Inc gave me. She then proceeded to ask security questions i.e name, surname, ID number, physical address. She then told me that she can not help me because none of the details I provided her match what she has on her system.

At that point I was so frustrated. I provided her with all addresses I have lived in even the one prior to moving to Johannesburg. I also told her that the lastest address was the one with which I registered with my new vehicle. She then continued to say I can't help you.

I then said to the lady over the phone " If my ID number, address don't match. I haven't signed a contract or even been to tracker to have a tracker device installed, how can I have an account and be made to pay and then be handed over"

She continued to say "Sorry I can't help you"

I was then put in a situation where I was forced to pay for this so called service in fear that I would be black listed!

I have since cancelled the debit order & considering Trackers unwillingness to help I will now be seeking legal representation.

In times like these how can companies **********ly charge people for services they did not sign off on or even provide the consumer with details on how to rectify situations.

Shame on you!!!!!!