Unauthorized debit order

I am supper unhappy with Tracker. My business account has ben debited for a tracking device and Car that I don't own. I have been calling their offices and been sent from pillar to Post. first they needed 14 days to investigate the transaction, secondly I needed to call Dealers Solution and when i call no one can transfer to me this department, thirdly I was told there is only one person and the person is on lunch, today I have been told that I cannot be transferred only consultant can escalate to Dealer solution. Their service is very perthitic. All I need is for the them cancel the deduction as I don't own the vehicle they are currently tracking and reverse my money back.