TJ
Terrance J
1 reviews | Active since Sept 2015
04 Jan 2023, 11:47
Unauthorized debit
Once again my bank account has been debited for R331.24. Far more than R199 which is my contract amount.
I called in on Thursday last week and the person I spoke to ensured me that only the R199 would be debited.
This is now the second month in a row and is unacceptable. I want my money refunded as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
04 Jan 2023, 12:47 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply04 Jan 2023, 12:47
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
04 Jan 2023, 17:00Good day
We confirm having investigated your concerns. Attempts to provide feedback via telephone were made but to no avail. Kindly note that feedback has been sent to your e-mailed address. Should you require further assistance, please do not hesitate to contact us back.
Regards
Tracker
We confirm having investigated your concerns. Attempts to provide feedback via telephone were made but to no avail. Kindly note that feedback has been sent to your e-mailed address. Should you require further assistance, please do not hesitate to contact us back.
Regards
Tracker
Best regards,
Tracker Connect's reply04 Jan 2023, 17:00
Official
Good day
We confirm having investigated your concerns. Attempts to provide feedback via telephone were made but to no avail. Kindly note that feedback has been sent to your e-mailed address. Should you require further assistance, please do not hesitate to contact us back.
Regards
Tracker
We confirm having investigated your concerns. Attempts to provide feedback via telephone were made but to no avail. Kindly note that feedback has been sent to your e-mailed address. Should you require further assistance, please do not hesitate to contact us back.
Regards
Tracker
Best regards,
TJ
Terrance J's updateReviewer Update
04 Jan 2023, 20:56When I called in on Thursday last week the consultant that assisted me had me on hold for quite a while while he investigated. His findings were that yes indeed it was activated and then deactivated immediately.
I was told that he could also see that there is a glitch in the system on the side of Tracker and that this will be resolved as it is no fault of mine.
This is unacceptable that this has now happened for the second consecutive month after me phoning in.
Please have a look at the comments on your system from last Thursday. I wil not pay more than R199. If this is what I am going to experience every month than please cancel this contract.
I have emailed you screen shots of the app where it clearly shows that nothing such as sms has been activated.
I want my money refunded to me urgently or please cancel my contract
I was told that he could also see that there is a glitch in the system on the side of Tracker and that this will be resolved as it is no fault of mine.
This is unacceptable that this has now happened for the second consecutive month after me phoning in.
Please have a look at the comments on your system from last Thursday. I wil not pay more than R199. If this is what I am going to experience every month than please cancel this contract.
I have emailed you screen shots of the app where it clearly shows that nothing such as sms has been activated.
I want my money refunded to me urgently or please cancel my contract
TJ
Terrance J's update04 Jan 2023, 20:56
Reviewer Update
When I called in on Thursday last week the consultant that assisted me had me on hold for quite a while while he investigated. His findings were that yes indeed it was activated and then deactivated immediately.
I was told that he could also see that there is a glitch in the system on the side of Tracker and that this will be resolved as it is no fault of mine.
This is unacceptable that this has now happened for the second consecutive month after me phoning in.
Please have a look at the comments on your system from last Thursday. I wil not pay more than R199. If this is what I am going to experience every month than please cancel this contract.
I have emailed you screen shots of the app where it clearly shows that nothing such as sms has been activated.
I want my money refunded to me urgently or please cancel my contract
I was told that he could also see that there is a glitch in the system on the side of Tracker and that this will be resolved as it is no fault of mine.
This is unacceptable that this has now happened for the second consecutive month after me phoning in.
Please have a look at the comments on your system from last Thursday. I wil not pay more than R199. If this is what I am going to experience every month than please cancel this contract.
I have emailed you screen shots of the app where it clearly shows that nothing such as sms has been activated.
I want my money refunded to me urgently or please cancel my contract