KT
Khumo T
1 reviews | Active since May 2021
31 May 2021, 02:54
Unauthorized debit and poor service
Hello, I have been a client at tracker for few years now and I would say I had a bad experience with them, at this moment I'm beginning the third month now tracker busy debiting money from me and the unit is not working, when I email them they only reply with automated email saying they will call me, juts today tracker debited me the sum of R1305, 98 of which I'm paying R309 monthly, I'm not happy with it I emailed them trying to to cancel the account all they said to me was "sorry for the inconvenience" and nothing was done. Can I be assisted to get my money back this is too much for me.
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Replies (2)
Tracker Connect's replyOfficial
31 May 2021, 13:11Hi Khumo T
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply31 May 2021, 13:11
Official
Hi Khumo T
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
01 Jun 2021, 08:50Good Day Khumo T
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply01 Jun 2021, 08:50
Official
Good Day Khumo T
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,