LLB
Lisa-Claire Le Breton

1 reviews | Active since Nov 2013

25 Oct 2025, 10:03

Unauthorized Debit After Cancellation Payment

I cancelled my Tracker debit order and paid R1500, as advised by Tracker, to terminate the tracking unit on my previous vehicle, which I no longer own. The payment was made on 22 August 2025. Despite this, Tracker has debited my account again. I have disputed the unauthorized debit, but I am extremely disappointed with this service and expect an immediate resolution.

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Replies (3)
Tracker Connect
Tracker Connect's reply25 Oct 2025, 10:04
Official
Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply25 Oct 2025, 10:40
Official
 Good day Lisa-Claire Le Breton, 

This message is to confirm that we have contacted you and we are assisting 

Thank you 
Tracker Connect 

Best regards,

Tracker Connect
Tracker Connect's reply25 Oct 2025, 11:09
Official
Good day   Lisa-Claire Le Breton,  We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect 

Best regards,