UNAUTHORISED & INCORRECT DEBITING OF MY ACCOUNT

Im an existing client of Tracker & have been a client since last year September, everything was well until I was involved in an accident on the 22/09/2017. Fortunately, my family survived this traumatizing experience despite the shock, minor bruises and the general inconvenience. However, my vehicle that had a tracking device and which was also covered with the Agility cover was badly damaged and was eventually declared a "write-off" by my insurance, MIWAY.

After this I contacted Tracker to advise them of this development & on the 10/10/ 2017 I sent an e-mail with proof of write off from my insurance to the consultant I spoke to ********** and to ********** . On the same day I received confirmation from Ashleigh Flattery an insurance claims Administrator with Tracker Agility advising that they have approved my claim & they will assist with re-installation costs since I requested that they transfer my Tracker contract & instal the new vehicle that I had purchased with a tracking device.

Surprise surprise on the 27/10/2017 I received an sms advising that an additional fee of R1195.00 will be deducted on my account together with my subscription fee. I immediately contacted Tracker & spoke to Nhlakanipho Mchunu who advised that he had logged my query & provided me with a service request number ********** 7 & further promised that the "back office"will be in contact with me to resolve this issue. To date no one has contacted me.

Then suddenly the said amount of R1 195.00 was deducted on my account to day. I have been seriously inconvenienced and prejudiced by this. After having gone through such a horrific accident in September my family & I have been trying to piece together our lives & we are currently on a shoe string budget. Disputing the debit order with my bank will result in the tarnishing of my profile with the bank.

Urgently, refund the full amount of R1 195.00 as this is an unauthorised ******* and unfair debit order