Unauthorised Debit Order

Good day CLI***

With reference to the debit orders that have been debited on my account by Tracker, please note that I cancelled this service when I traded in my vehicle (Nissan Navara) in June 2020.

I called your call center and spoke to an agent whom I gave the location of the car, which was traded in to Global Autohaus in Roodepoort. The agent confirmed that Tracker will send out a technician to the Car Dealer to uninstall the device and the service will be cancelled but to my surprise when I was going through my bank statement in October last year I noticed that Tracker was still debiting the account. I called once again & spoke to an agent who said that it will be noted on the system and cancelled but up until January 2021 I was still being debited.

This is when I manually returned the debit order with my bank which negatively affected my internet banking score. I placed a dispute and a stop order in January 2021 but still Tracker Debited a different amount 2 days ago which I logged a formal complaint with Fnb who returned it.

Can someone at Tracker please do their job and cancel this unauthorised debit order as its negatively affecting my credit profile?