VK
Vumindaba K

1 reviews | Active since May 2026

01 May 2026, 13:44

Unauthorised Debit Order Amount

I have been a tracker client for years and I received a call from a tracker agent telling me that my contract is expiring and I must renew, to which I agreed to a month to month contract and I specifically stated that Im a pensioner and as long as the premium remains the same or is less than R199. The agent tried to sell me all these other extras to which I declined. Much to my surprise yesterday, numerous amounts totalling up to R500 odd amount was debited to which I did not authorise. Can someone please contact me and reinstate a month to month contract that is affordable to me and exlude all these extras that I didnt agree to?

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Replies (2)
Tracker Connect
Tracker Connect's reply02 May 2026, 08:01
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter. 

We will revert to you shortly. 

Tracker Connect 
Tracker Connect
Tracker Connect's reply08 May 2026, 15:17
Official
Good day, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company. 

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
Tracker Connect